1. Our Services

Penida Joys Tour provides various tour packages in Nusa Penida and Bali, including daily tours, combined tours, snorkeling tours, overnight stays, and fast boat tickets to Lombok (Gili). We also offer Bali tour packages with hotel accommodation. All tour packages and services are subject to availability.

2. Booking and Payment

• Booking: All bookings can be made through our website or by contacting us directly via WhatsApp or email. Accurate and complete information is required when making a booking.
• Confirmation: A booking is considered valid after you receive confirmation from Penida Joys Tour, which will typically be sent via email or WhatsApp.
• Payment: Payment details will be provided upon booking. Full or partial payment may be required to confirm your booking. Prices listed on the website are subject to change without prior notice.

3. Cancellation and Refunds

• Cancellation Policy: Cancellation policies vary depending on the type of tour package and the timing of the cancellation. Detailed cancellation policies will be explained at the time of booking or can be requested directly from us.
• Refunds: Refunds, if applicable, will be processed in accordance with the applicable cancellation policy. Administrative fees or other charges may apply.

4. User Responsibilities

• Health and Safety: Users are responsible for ensuring that they are in adequate physical condition to participate in the chosen tour. Penida Joys Tour is not responsible for injuries or incidents occurring due to user negligence.
• Personal Belongings: Users are solely responsible for their personal belongings during the tour. Penida Joys Tour is not responsible for lost or damaged personal items.
• Compliance: Users must comply with all instructions from tour guides and local regulations during the tour.

5. Schedule and Route Changes

Penida Joys Tour reserves the right to change schedules, routes, or cancel tours due to reasons beyond our control, such as adverse weather conditions, natural disasters, or other emergencies. In such cases, we will endeavor to provide alternatives or refunds according to our policy.

6. Intellectual Property

All content on the Penida Joys Tour website, including text, images, logos, and designs, is the property of Penida Joys Tour and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

7. Limitation of Liability

Penida Joys Tour is not responsible for any loss, damage, injury, or inconvenience arising from the use of our services, unless caused by gross negligence on our part.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.

9. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

• Address: Padang Sambian, Denpasar, Bali 80119
• Phone: +62-821-4785-1582
• Email: info@penidajoystour.com

By using Penida Joys Tour services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.